Frequently Asked Questions

We recommend booking most trips at least 3-6 months in advance to ensure availability, especially for peak season destinations. Some of our more exclusive or limited-capacity adventures may require booking 6-12 months ahead.

For last-minute travelers, we occasionally have openings due to cancellations. Contact our team to inquire about late availability for your desired destination.

Our standard cancellation policy is as follows:

• 90+ days before departure: Full refund minus deposit
• 60-89 days before departure: 75% refund minus deposit
• 30-59 days before departure: 50% refund minus deposit
• Less than 30 days before departure: No refund

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. In cases of extraordinary circumstances (such as medical emergencies with documentation), we may offer more flexible terms on a case-by-case basis.

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express)
• Bank transfers
• PayPal

For credit card payments, a secure payment link will be sent to you after your booking is confirmed. For bank transfers and PayPal, our team will provide the necessary details.

Payment can be made in installments for bookings made well in advance, with the final payment due 60 days before departure.

While inclusions vary by trip, most of our adventures include:

• Expert local guides and trip leaders
• All accommodations as listed in the itinerary
• Most meals (specific meals are outlined in each itinerary)
• All activities and entrance fees mentioned in the itinerary
• Ground transportation during the trip
• Airport transfers on arrival and departure days

Typically not included: International airfare, visa fees, travel insurance, optional activities, gratuities, and personal expenses.

Each trip page provides detailed information about what is and isn't included for that specific journey.

Each trip has a specific activity rating to help you determine if it's suitable for your fitness level:

• Easy: Light walking and minimal physical exertion
• Moderate: Some hiking, cycling, or water activities at a relaxed pace
• Active: Daily physical activities, moderate hiking, cycling, or water sports
• Challenging: Substantial physical demands with hiking, trekking at altitude, or extensive activities
• Expert: Designed for experienced adventurers with advanced skills in specific activities

The activity level is clearly indicated on each trip page. If you have specific concerns, our team can help you find the right trip for your capabilities.

Yes! We specialize in creating custom adventures for private groups. Whether you're traveling with family, friends, or colleagues, we can tailor any of our existing itineraries or create something completely unique to suit your interests, timeline, and budget.

For private group bookings, we recommend at least 6 months advance planning. The process typically involves:

1. Initial consultation to understand your preferences and requirements
2. Custom itinerary proposal with pricing
3. Refinement based on your feedback
4. Booking and preparation

Please contact our customer service team to start planning your custom experience.

Vaccination requirements vary by destination. We provide basic health information in your trip documents, but recommend consulting with a travel medicine specialist or your physician 4-8 weeks before departure for the most current recommendations specific to your itinerary.

For many destinations, it's advisable to be up-to-date on routine vaccinations such as measles-mumps-rubella (MMR), diphtheria-tetanus-pertussis, varicella, polio, and annual flu shot. Some destinations may require additional vaccinations like Hepatitis A, Typhoid, or Yellow Fever.

Always check official government travel advisories for specific health and safety information about your destination.

The accommodations on our trips vary based on the destination, itinerary style, and trip category:

• Comfort: 3-4 star hotels, boutique guesthouses, and upscale lodges
• Premium: 4-5 star hotels and luxury accommodations with distinctive character
• Expedition: A mix of comfortable hotels and unique experiential lodging (tented camps, mountain lodges, etc.)

In remote locations, accommodation options may be limited, but we always select the best available options that offer cleanliness, comfort, and authentic local character. Specific accommodation details are provided in each trip itinerary.

Yes, comprehensive travel insurance is required for all of our trips. Your policy must cover:

• Emergency medical expenses and evacuation
• Trip cancellation and interruption
• Coverage for your specific activities (hiking, water sports, etc.)
• Personal belongings and baggage

We partner with several reputable insurance providers who offer policies specifically designed for adventure travel. You're welcome to use our partners or obtain coverage from your preferred provider. Proof of insurance will be required prior to departure.

Given the remoteness of some of our destinations and the nature of adventure travel, adequate insurance is not just a requirement—it's an essential safeguard for your journey.

Packing requirements vary significantly depending on the destination, activities, and season of your trip. Once you book, we provide a detailed packing list specific to your journey.

General items to consider for most trips include:

• Appropriate clothing layers for the climate
• Comfortable walking/hiking shoes
• Personal toiletries and medications
• Sun protection (hat, sunglasses, sunscreen)
• Water bottle
• Camera or smartphone
• Travel documents (passport, visa, insurance)

For specialized trips (trekking, water sports, etc.), your packing list will include specific gear recommendations. In some cases, specialized equipment can be rented locally – your trip advisor will provide details.